Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from India had a problem with a ₹45,000 deposit made to Pin-Up Casino, which was successfully processed from his bank account but not credited to his casino balance. Despite providing evidence and contacting support multiple times, he faced irresponsible responses and no resolution.
The player from Mexico faced issues withdrawing funds from his Pin Up account due to verification problems. Despite providing the requested documents, his account was blocked for not submitting bank history, which he could not provide due to app restrictions. The Complaints Team intervened, facilitating communication between the player and the casino. After extensive discussion, the player successfully completed the additional verification, and his account access was restored. However, the complaint was eventually closed due to a lack of response from the player regarding further inquiries.
- The player from Bangladesh faced multiple account blocks and unjust withholding of his funds from Pin-Up Casino.
- In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
- Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are.
- Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience.
- The player retained the option to reopen the complaint in the future if he chose to resume communication.
We would say Pin-Up Casino has an average customer support based on the responses we have received during our testing. Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent. Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos’ way of resolving them. When determining the casino’s Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations. To calculate a casino’s Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino’s Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
Our calculation of the casino’s Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Although Pin-Up Casino scored an Above average Safety Index of 7.1, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety.
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Pin-Up Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits.
- The player from Chile had won and requested a withdrawal, but upon waking, he discovered that his account had been blocked due to alleged duplication, despite having only one verified account.
- The player from Mexico had requested account deletion in 2023 but later discovered that it had been blocked instead.
- When reviewing online casinos, we collect information about their customer support and language options.
- Discuss anything related to Pin-Up Casino with other players, share your opinion, or get answers to your questions.
- The Complaints Team intervened, facilitating communication between the player and the casino.
Pin-Up Casino is a very big online casino based on our estimates or collected information. It has a low amount of restrained payouts in complaints from players, when we take its size into account. We consider the casino’s size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players. The player from Bangladesh had a complaint regarding a failed deposit of ৳6,393.01 BDT (~$53) made from his Nagad account on July 15, 2025, which was successfully debited but not reflected in his Pin-Up account. When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Pin-Up Casino.
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The Complaints Team concluded that there was insufficient evidence to confirm that the payment was intended for the casino, leading to the closure of the complaint. The player from Bolivia has a blocked account and is facing persistent additional verification requests without a solution. Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In ‘Bonuses’ section of this review, you’ll currently find 5 bonuses from Pin-Up Casino based on the data from our database. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers.
The Complaints Team attempted to assist by extending the response time and seeking further information from the player. However, due to a lack of response to inquiries and reminders, the complaint was closed for the moment. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Available language options and customer support
The player from Chile had won and requested a withdrawal, but upon waking, he discovered that his https://pin-up-site.in/en-in/ account had been blocked due to alleged duplication, despite having only one verified account. The Complaints Team gathered relevant information regarding his betting activity and confirmed that he had only used one account without any bonuses. However, due to insufficient insight into the casino’s investigation results, the issue could not be evaluated properly, leading to the closure of the complaint. The team expressed regret for not being able to assist further and encouraged him to reach out for any future issues.
Because of these complaints, we’ve given this casino 1,258 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. Discuss anything related to Pin-Up Casino with other players, share your opinion, or get answers to your questions.
Keep reading our Pin-Up Casino review to learn more about this casino and decide whether it is a good choice for you. In this review of Pin-Up Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. The player from Bangladesh faced multiple account blocks and unjust withholding of his funds from Pin-Up Casino. After submitting numerous verification documents, his account was finally blocked again, preventing him from accessing his winnings. He demanded intervention from CasinoGuru to retrieve his $320 and to address the casino’s unethical practices.
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It’s advisable for players to factor this in when making their casino choices. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. Pin-Up Casino has a Great User feedback score based on the 136 user reviews in our database. The reviews submitted by users are available in the ‘User reviews’ segment of this page.
The player from Azerbaijan has an account with Pin-Up Casino that was created three years ago and passed KYC verification. Recently, upon attempting to withdraw funds, he was told he needed additional verification, but despite completing it, the casino has not responded, resulting in delays and withholding of his winnings. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Pin-Up Casino, account management, withdrawal process, etc.
The player from Mexico had requested account deletion in 2023 but later discovered that it had been blocked instead. After opening a new account, they faced restrictions on checking and withdrawing funds due to claims of duplication. The player demanded an urgent review of their case and a full return of their funds. The issue was resolved after the player confirmed satisfaction with the outcome, leading to the complaint being marked as ‘Resolved’ in the system.